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We would love to hear from our happy customers to show our potential customers to Chipping Sodbury Motor Company just how well we look after everyone that comes to us for a New or Used Ford or Fiat car, as well as uses our service departments for Ford, Fiat and Peugeot.
Please find below comments made by our customers when they have been surveyed by either Fiat, Ford or Peugeot following a visit to Chipping Sodbury Motor Company.
If you have a comment or would like to leave us feedback about the service you have received please complete and submit the on line form at the bottom of this page.
Fiat 500 with 50k on the clock and cloth seats that were very manky. Asked cost of new seat covers - over £2000.00 yes thousand pounds. They suggested their guy cleans them for £40. No brainer and they look like new. Thank you for very good customer service.
We were very well looked after by Jeff from the first enquiry until after driving away with our new car
Salesperson very knowledgeable
Everything, don't think you could improve it much, purchased my last 4 cars there don't want to go anywhere else
Couldn't have been improved
Everything went smoothly as usual
Justin was extremely helpful and listened to exactly what we were looking for and advised on the most suitable car to meet our needs. We felt under no pressure at all to make a decision at that time and he answered all our questions. However he made us feel completely at ease and confident in our final decision. We would certainly return Chipping Sodbury motors with no hesitation in the future. For us, nothing needed any improvement at all we received first class treatment both from him and the company as a whole but particularly from Justin.
Always Polite, friendly and efficient team and really like all the infrastructure improvements to the Services department and showrooms. Great Job !
Good information on state of vehicle post service and MO
This is the first time I have dealt with Chipping Sodbury Motors. I am a senior citizen and have a lifetime of dealing with motor firms and the service I have received has been first class, the best I have ever had and it is difficult to imagine any other firm could give service better than this firm well done.
I was very satisfied with my sales experience, and I found Justin Hayward very helpful and gave excellent advise.
Customer experience from salesman Justin Hayward was excellent, no pressure at all and had all the time in the world to explain everything I asked him and wanted to know. I had been previously to two other ford dealers and Chipping Sodbury Motor Company is by far the best experience I had, in fact was the best experience I have ever had from any new and used car dealerships including the likes of Bmw,Mercedes and Volkswagen. I also returned a week later to Chipping Sodbury Motor Company with my son who purchased a used Ford Focus st 500 that I had seen there whilst I was collecting my new fiesta st 200 and we received the exactly the same level of customer service from salesman Justin Hayward. Would highly recommend this company
David was incredibly helpful and I am a returning customer as their service is always second to none!
The whole process was explained to me fully and clearly, l could not have asked for better.
The service from start to finish was great as always. Polite friendly staff and a wonderfully sparkling vehicle to pick up post service!
Re : Fiat 500 (WP62 XLE)
I wish to express my thanks to Stephen Caddick at your offices who made the whole experience of buying my recent car so much easier for me.
As soon as i came to your garage and met Stephen i totally felt at ease, not the experience that i had had at the two other motor dealers i had been to that day.
Stephen was extremely helpful, informative and patient with me, an asset to your company and is the reason why i purchased the car with yourselves.
The tests drives i had with Stephen were very helpful and all the controls explained really thoroughly and Stephen totally put me at ease. The paperwork also was made simply for me and Stephen worked really hard for me to be able to pick up the car as soon as possible .
I am really pleased with the car and it runs like a dream. My favourite car to date and love the styling and model.
The Garage is a credit to you and your staff. It is so nice that you are bringing the traditional personal and friendly touch to a big decision and big purchase - it really counts for a lot and does make you stand out from all the other Garages. It certainly instilled a lot of confidence in me.
I couldnt have asked for better professionalism and service and I already recommended your Garage to some of my friends and have high praises for the Fiat 500 model in particular.
I will certainly be back for my car servicing with yourselves. It is so nice to be able to have that trust in a Garage and in the people working there..
Thank You Again
I would like to say thank you to Chipping Sodbury motor company after purchasing a Fiesta ST 200 from them. Customer service was excellent and to say a special thank you to Justin Hayward who dealt with our purchase. From the start to finish the service was very relaxed, with no pressure selling, Justin was knowledgable,helpful and nothing with too much trouble. We would most definitely recommend this company, in fact our son has already been out to you and is purchasing a Ford Focus ST 500. Also my wife was very happy with the big box of flowers she received from you, Thank you once again
I just wanted to say how impressed I am with the service I've received so far at Chipping Sodbury. So much so that I fully intend to bring all of my after sales to your branch and hope to bring any change in my vehicle your way too. I look forward to seeing you again.
Had really helpful advice in purchasing my new car.I felt confident that I had made the right choice.I was delighted with the support and politeness of all staff during my visit to CSMC.
I bought a previously owned Fiesta for my wife and was so pleased I returned a few weeks later and bought a new Focus for myself. Can't fault the service
In addition to choice of vehicle, value for money etc, time was important to us. CSMC dealt with the purchase in a prompt, efficient manner. Very pleased.
Really appreciated my car being cleaned inside & out !
"The dealer treated us with respect and took us seriously, which is something other dealers hadn't due to our age and the type of car we were buying"
"The excellent customer service we received from Justin Hayward was a major factor in our final decision to buy a focus from that dealership, he was professional, explained everything very clearly and most importantly he was not pushy in his sales advice"
"Absolutely no problem with the dealership, I use them because they are local to me, owned and operated by a family who have been in the motor trade for many years and have always provided a high level of service."
"Very happy with the dealers help, was easy to understand. I love the car its the best car for me, very pleased overall and I am very glad I chose a ford KA
"The service was conducted promptly and I was text within the time they said to say the car was ready. The gentleman who dealt with us was both courteous and helpful."
Very quick repair of my front light. Only had to wait about 20 mins and they were able to fit me in on a Saturday morning as I work full time, which was great for me. Staff very helpful and friendly. Great job all round
Justin met us in the car park. Showed us the car, invited us to have a sit in it and have a general nosey around whilst he went and got us Hot drinks. The he came and sat with us and explained all the finance and legal terms with us in good old fashioned English and we were both able to understand everything immediately.
No complaints very friendly and accommodating and explained all aspects of car and answered questions thoroughly
The process was very smooth from start to finish, Steve Jones (by recommendation) was at all times professional, patient and concise and at no time did we feel under pressure to purchase the vehicle.
Have to say that Justin Hayward of Chipping Sodbury Motor Company was excellent in all fields. Very professional in every way and spent an hour showing me all the car could do. I bought my previous car from him too. Before my new car was delivered to Chipping Sodbury Motor Company, Justin rang me every week to let me know what was happening.
I can't recommend the dealer highly enough a complete pleasure to do business with.
Third new car bought from this dealer I have always dealt will Justin Hayward who I find very trustworthy and professional. Buying a new car can be daunting but CSMC make you feel relaxed and welcome. I would like to mention Andy and Richard for there help in sorting and arranging for my accessories to be supplied and fitted to my new focus.
Local dealership to where I live which is great. Everyone is very helpful and friendly
I have used this dealer for many years and I have always had a very good service from them. I was telephoned at home to tell that my car was ready to be picked up in good time
The staff at Chipping Sodbury motors have always been extremely helpful and considerate. I would recommend them highly. The service they provide is really good
Seemless purchase. Lovely flowers on collection. Many thanks
All the staff at the CSMC were extremely helpful and nothing was too much trouble. they even allowed me to check that my suitcases would fit in the boot.
My car was picked up from my house, which is of great benefit to me, and delivered back after the service was done, and the MOT recommendations explained.
I've been a customer of the Chipping Sodbury Motors for over 15 years and currently have 3 cars all supplied by them, excellent garage, personal approach and great after sales and service team.
I have only this evening completed with a purchase of a used Fiat 500 which I am very pleased with!
I wanted to contact you directly to express what a credit to your team Jeff Benstock is.
From the moment I dropped in (without an appointment) on Tuesday Jeff gave first class customer service, taking time to discuss all the options with me and my family.
I'm in sales and customer service myself and I feel it's very important to pass on good feedback to individuals who have given an exceptional service. Please pass on my email to Jeff.
I will certainly be recommending Chipping Sodbury Motors to friends and family!